Returns & Refunds Policy
Custom Orders
Personalized items are final sale once production begins, except in cases of damaged, defective, or incorrect items. Please double-check all spelling and design details before placing your order.
Damaged, Defective or Incorrect Items
Contact elimartin@elisengravings.store within 48 hours of delivery with photos of the item and any packaging damage. Keep the item unused and in its original packaging. We offer a replacement or refund for eligible claims.
Non-Personalized Stock Items
Returns are accepted within 30 days of delivery for non-personalized stock items. Items must be unused and in their original packaging. Customers are responsible for return shipping costs unless the return is due to our error. Original shipping fees are non-refundable. Eligible stock returns may receive a refund or exchange.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Cancellations
Please submit cancellation requests promptly. Once the laser engraving process begins, orders cannot be retracted or altered. To start a return, email elimartin@elisengravings.store. Return address: Eli’s Engravings, 522 Newell Drive, Huntingdon Valley, PA 19006, United States. No restocking fee applies.
Shipping
We ship from Huntingdon Valley, PA 19006 to all 50 U.S. states, Washington, DC, and APO/FPO/DPO addresses. Shipping is $7.50 per order and free on orders of $85 or more.
Handling takes 1–3 business days, Monday–Friday excluding holidays, counted from the next business day after ordering. USPS Ground Advantage transit is additional: usually 2–5 business days in the contiguous United States.
Alaska and Hawaii transit depends on destination and package weight and can take longer. Military APO/FPO/DPO transit varies with transportation and operational conditions. For a destination-specific estimate before ordering, email elimartin@elisengravings.store with your ZIP code and chosen item.
You can also use the USPS Price Calculator with origin ZIP 19006, destination, mailing date and packed weight. Carrier estimates are not guaranteed; add handling time to USPS transit.