Refund Policy
Our Simple Policy
At Eli's Engravings, we take pride in crafting custom pieces just for you. Because personalized items are uniquely made to your specifications, they cannot be resold. Therefore, all custom orders are final sale and generally non-refundable. We encourage you to double-check all spelling and design details before finalizing your order, as we laser engrave exactly what you provide. Refunds or exchanges are only considered if we made a mistake in the engraving process or if the item arrived damaged. If there is an issue with your order, please reach out to us within 7 days of receiving your package. To be eligible for a resolution, items must be unused and in their original packaging.
Shipping and Returns
If a return is authorized for a non-custom item or due to an error on our part, shipping costs are the responsibility of the customer unless the mistake was ours. Original shipping fees are non-refundable. Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed back to your original payment method within a few business days. We value your support of our local business and aim to ensure every customer is happy with their unique purchase. However, please understand that as a small shop, we must stick to these guidelines to continue providing high-quality custom work at fair prices for everyone.
Contact Our Team
If you have any questions or need to report an issue with your order, please contact Eli's Engravings directly through our website contact form or email. We are here to help and will respond to your request as quickly as possible to find a fair solution.